How Your Portrait Is Made

1. Choose Your Portrait
2. Upload Your Pet Photos
3. Your Artist Creates the Artwork
4. Review Your Preview
5. We Prepare the Finished Piece
6. Display or Gift Your Portrait
1. Choose Your Portrait
Choose Your Portrait

Choose Your Portrait

Select the portrait, background, size, and frame that fit your pet and your space. The price shown in the customizer updates with your choices before you continue.

2. Upload Your Pet Photos
Upload Your Pet Photos

Upload Your Pet Photos

Add the name and reference photos for each pet. The product page keeps every pet’s name and photos together so our team can clearly understand your order.

3. Your Artist Creates the Artwork
Your Artist Creates the Artwork

Your Artist Creates the Artwork

A real artist uses your reference photos and order details to create a portrait shaped around your pet’s appearance and personality—not a one-click AI filter.

4. Review Your Preview
Review Your Preview

Review Your Preview

We send a preview before printing. You can approve it or request changes under the revision policy shown on our Refund Policy page.

5. We Prepare the Finished Piece
We Prepare the Finished Piece

We Prepare the Finished Piece

After approval, we prepare the print and selected frame, check the order details, and package the finished piece for shipment.

6. Display or Gift Your Portrait
Display or Gift Your Portrait

Display or Gift Your Portrait

Unbox a personal piece made around a favorite face—ready to display at home or give to someone who loves that pet just as much.

Photo guidelines

Help us clearly identify every pet
Photo references

Help us clearly identify every pet

Upload clear reference photos for each pet and keep every name with the matching photo group. If you use one group photo for more than one pet, select it for each pet and use the note field to identify who is who. If you are unsure, contact support@kokohearts.com before ordering.