FAQs

We can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!

Our artists are incredibly talented and can work with any animal on Earth.

Yes! We have a variety of options to suit your pet parent needs.

Right now, we have costume options for 1 pet, 2 pets, 3 pets and even 4 pets together in one portrait!

If you followed our photo guidelines, then yes your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either

We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note: All examples on our website were produced using high quality photos.

No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.

You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.

Yes you can. All customers get to preview their artwork and request any changes before printing. We'll email you once your preview is ready.

To see your artwork preview, log in to your customer dashboard.

Use this space to provide a more informative response, explaining the topic in a way that is easy to understand while covering the key points that customers need to know.

We print on three different sizes of canvas frames. All canvas frames have a gallery-standard thickness of 1 inches.

The frame sizes are:

8" x 10"
This is a favourite for those looking to gift a portrait. Note that our 8" x 10" has a slightly different height-to-width ratio than our other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.

12" x 18"
A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed!

18" x 24"
Our favorite size. This size is our original offering and is our consistent top seller to pet parents worldwide. You can't fault this size, it's a fantastic large print and you get to see the details of your portrait up close. We love this one!

orry but we can't offer to add things like accessories, extra background colors or extra bits to your chosen costume. We are very proud of our work and like to keep things uniform (pardon the pun!)

We can sometimes edit out tears, sleep and drool if you ask us but we cannot guarantee it. We cannot perform major edits such as opening a closed mouth or adding floppy ears.

However, if your pet is wearing an accessory in the original photo, we will always try to include it.

If your photo is a black and white image we will naturally change our costume to be black and white too, to match your pet photo. Note that we do not and cannot add colour to black and white images.

If you provide a black and white image please be aware that we cannot offer a refund when you receive a black and white portrait.